If you purchased an eDab brand product you must register your warranty at our website within 30 days of purchase to activate. An image of your original order receipt and the serial number from your warranty card are required for warranty registration/activation.
If you purchased an eDab brand product direct from this website, your warranty was automatically registered upon check out.
How To File A Warranty Claim
Complete and submit the form below to file a claim. You should receive a response within 1-3 business days. If your warranty was not registered within 30 days of purchase you cannot submit a claim.
This eDab product may be covered by eDab’s limited manufacturer’s warranty. Subject to certain terms and conditions, eDab warrants its products against defects in materials and workmanship under normal use for a period of (6) months from the date of purchase. If you believe your eDab product is defective you must contact your authorized eDab distributor or reseller, or eDab directly, to establish whether the product is covered by eDab’s limited manufacturer’s warranty and to obtain warranty service. If the product is covered by the warranty, eDab will either: (1) repair the defective product at no charge, using new or refurbished parts that are equivalent to new in performance and reliability; or (2) exchange the product that is new or equivalent to new in performance and reliability and is functionally equivalent to the original products. A replacement product or part assumes the remaining warranty of the original product and does not restart the warranty period.
eDab’s limited product warranty does not apply to: (i) consumable parts and products, including, but not limited to, cartridges and atomizers; (ii) cosmetic damage including, but not limited to, scratched, dents, and broken glass; (iii) damage caused by use with non-eDab products; (iv) damage caused by accident, abuse, misuse, contact, or immersion in liquids, fire or other external cause (v) damage caused by operating the product outside the permitted or intended use described by eDab or from failure to follow eDab’s instructions for use; (vi) damage caused by service performed by any party other than eDab; (vii) a product or part that has been modified; and (viii) defects caused by normal wear and tear or otherwise due to the normal aging of the product.
THE LIMITED MANUFACTURER’S WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED. EDAB MAKES NO ADDITIONAL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXPRESSLY DISCLAIMED. EXCEPT AS PROVIDED IN THIS LIMITED WARRANTY, EDAB IS NOT RESPONSIBLY FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER CAUSED.
If any term of eDab’s limited manufacturer’s warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. eDab is not responsible for any other or additional warranties that may be offered to you by your authorized eDab distributor or reseller of eDab brand products.
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