Policies

BILLING

All charges to your credit or debit card are in US dollars.

Your card statement will show a charge from "EDAB" followed by our customer service telephone number. Please make note of this as to avoid any confusion regarding charges reflected on your statement.

If you have questions regarding charges from our company please contact us at (866) 780-9607 before contacting your card issuer and we will do our best to resolve any issues or misunderstandings.

Pricing errors may occur on eDab from time to time. We always attempt to correct all pricing errors as soon as they are discovered, or as soon as we receive notice of an error. eDab reserves the right to cancel any orders containing pricing errors, with no further obligations to the customer. Any payments you make to eDab for orders that are cancelled due to pricing errors will be refunded in full, including associated shipping costs, if any.

SHIPPING

Orders approved before 4PM Eastern are usually shipped same day or within 24 hours, Monday thru Friday. If your order is placed after the 4PM Eastern cutoff, in the evening, or over the weekend, it will not enter the processing queue until the next business day.

Although most in-stock orders approved before the cutoff ship same day or within 24 hours, it may take up to 48 hours for your order to ship. eDab does not guarantee same-day shipping.

Our estimated turnaround is based on the receipt and approval of a valid order with valid billing and shipping details. If your order contains missing, invalid, or inaccurate information, the issue(s) must be resolved before it can be processed and shipped. We will contact you immediately at the phone number(s) and email address provided in these cases. If we are unable to reach you, we will not be able to process and ship your order until we do. After several attempts to contact you without success, we will cancel and refund your order.

eDab is not responsible for missing packages that did not include correct contact and/or delivery address information at the time the order was placed or that are undelivered, lost, or stolen due to special requests or unreasonable delivery circumstances.
   
eDab requires an adult signature on all deliveries unless otherwise requested prior to purchase. You can choose to waive the signature requirement during the checkout process, subject to additional terms. Certain orders will require a signature even if waived.

Shipping Rates & Transit Times

Shipping Type
Up to $49.99
Over $50
USPS First Class 3-5 Days
$3.99
FREE
USPS Priority 2-3 Days
$7.99
$7.99

RETURNS

Returns are accepted on eligible items when requested within 30 days of purchase. After 30 days, any issue experienced with your product will be handled according to our warranty terms.

Atomizers/coils, tanks, cartridges, and other consumable/disposable items can only be returned for Dead On Arrival defects regardless if return is requested within 30 days. Once used, these products are not eligible for return under any circumstances. There are no exceptions to this policy.

Any item returned without prior authorization (RMA) will be rejected and will not be eligible for a refund or replacement under any circumstances. Please have the serial number or warranty registration number available, if any, when requesting a return.

Primarily glass products, parts, accessories, and components are non-returnable. It is your responsibility to inspect glass items upon delivery and notify us of damaged items within 24 hours of delivery (1 business day). To expedite resolution, please include clear images of the damaged item(s).

You must return an item in the same condition as it was received. Damaged, dirty, dismantled, abused, heavily used, or modified devices will not be refunded or replaced.

You must also include, in the same condition as it was received:
  • All packaging such as boxes, bags, and tags
  • Accessories such as cords and remotes
  • Certificates, manuals, and warranty cards
  • "Free gifts" or bonus items
  • All items included in a bundle
The customer is responsible for return shipping costs except when the wrong item is received or the item is defective and is reported to us within the returns time frame.

Wrong item means that we shipped you an entirely different item than you ordered. If you order an item by mistake and we ship the item as it appears on your order, you will be responsible for the return shipping cost.

Items that are returned as defective under this policy but are subsequently determined by eDab to be used and/or in fact do operate correctly will not be eligible for a replacement or refund under any circumstances. If we provide a prepaid return label for an item you said was defective but is found to be fully functional, you will be responsible for the return shipping cost.

Any return that is authorized based on false information provided by the customer will be considered void and will be returned to the customer' at their cost or discarded at our sole discretion. We are unable to restock used items, due in large part to the hygienic nature of most of the products we sell, and we thank you for understanding.

Packages with incorrect shipping addresses can sometimes be located and rerouted but in the unlikely event your package is permanently lost because you provided the wrong shipping address to us, you will not be eligible for a refund. Any non-delivered item is eligible for a full refund less shipping provided it has been delivered back to our warehouse and remains in new, unused condition.
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